At Ennem Marketings, we strive to provide exceptional services tailored to your business needs. However, we understand that unforeseen circumstances may arise, requiring you to cancel or seek a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Service Cancellation
- Request for Cancellation: All cancellation requests must be made in writing via email to info@ennemmarketings.com, specifying the reason for the cancellation.
- Timeline: Cancellation requests must be submitted at least 7 business days before the agreed start date of the service.
- Non-Cancellable Services: Certain services, such as custom website development or paid ad campaigns already in progress, may not be eligible for cancellation. This will be specified in the service agreement.
2. Refund Policy
- Eligibility: Refunds will be processed based on the specific terms mentioned in the signed service agreement.
- Partial Refunds: If the service has already commenced but is not completed, partial refunds may be issued for the unutilized portion of the service. This is subject to review by our team.
- Non-Refundable Fees: Payments for services such as consultations, audits, or completed deliverables are non-refundable.
3. Refund Process
- Submission of Request: Refund requests must be sent via email to info@ennemmarketings.com, including the payment receipt and the reason for the refund.
- Review Period: Refund requests will be reviewed within 10 business days of submission.
- Approval and Processing: Once approved, refunds will be processed within 7 business days and credited back to the original payment method.
4. Exceptional Circumstances
- Service Delivery Delays: If delays are caused by Ennem Marketings and no resolution is provided within a reasonable timeframe, clients may request a refund for undelivered portions of the service.
- Force Majeure: In cases of unforeseen events such as natural disasters, technical failures, or other factors beyond our control, refunds or rescheduling will be handled on a case-by-case basis.
5. Contact Us
For any questions or concerns regarding cancellations or refunds, please contact us:
- Email: info@ennemmarketings.com
- Phone: +91-6383840619
- Address: 2nd Floor, No.24/26, Arun Akash Complex
- ST-1, VOC Street, Melachokkanathapuram,
- Bodinayakanur,
- Theni Tamil Nadu 625582
- India
Thank you for trusting Ennem Marketings. We are committed to delivering high-quality services and addressing any concerns promptly.